Three Methods to Request for Quotation: RFQ, Upload BOM, or Sending Message.
You can submit your request without registration. The only information we need: your name, email, country, and the products you need.
Registered user can view all RFQ history after logging in.
BOM, as Known as Bill of Materials
How to add product into RFQ?
You may add the product by clicking the button "Add to RFQ" in Product Page, including the quantity and target price.
You may add the product by clicking the button "Add to RFQ" in Product List (the result of searching, manufacturer product list, or category product list), including the quantity only.
You may add the product by filling the form below the searching result.
You may add products by filling product list in the BOM.
You can view, update, or remove Products in the BOM, Product Page, or Product List.
You can edit the quantity or target price of the products in the BOM, Product Page, or Product List.
How long are the products keeping in BOM?
The BOM requires Cookie and JavaScript enabled by Browser.
The BOM will be cleared if you closed entire browser.
The BOM will be cleared after submitting a quotation request through the BOM.
You can remove products in the RFQ manually.
How to submit a quotation request through the RFQ?
Make sure there is one or more items in the RFQ; otherwise, an error message will show up.
Click the button "Continue to Fill in Contact Information" to continue.
Login your Heisener account or fill in the contact information directly, then click the button "Continue to Review the RFQ Form" to continue.
Review all information and double check they are correct before clicking the button "Submit the Request for Quotation" to send a quotation request.
After submitting the request for quotation, you will get a RFQ# for identifying and tracking your RFQ. Also, you will receive an email contains the information you submitted.
Usually, our team will contact you within 48 hours, usually within 24 hours.
How to upload a BOM file?
Click the link of "Request for Quotation" from the menu bar, top bar, or at the footer to enter Upload BOM Page
After your upload the BOM file, please follow the order of request for quotation by BOM Cart to finish the process.
Maximum Size of BOM File: 2048KB. File Name Must Only Contains: 0-9 a-z A-Z _ - . Format Supported: xls, xlsx, csv, doc, docx, pdf, txt. The uploaded file will be automatically removed if you did not submit the RFQ.
Search Product
How to search product by part number?
You can find the search bar at the top of each page.
The search engineer will only do matching the leading characters of part number.
If the product did not exist in our database, you may fill in the Non-Found Product form to add product into BOM. We do our best to seek it from our supply chain network without any extra charge.
User Account
How to create a Heisener account?
First, click the link "Login/Register" at the top bar; Second, click the button "Create My Heisener Account" to enter the registration page; Then, fill in all required information and submit.
You will receive a notification e-mail after registration.
What is the RFQ List?
Registered user can view all RFQ history in the Account Home.
What is the Contact List?
Registered user can select Contact from the list when submitting RFQ. It saves the user's time. The user can manage the Contact List in the Account Home.
How to update the account information?
Register user can update the email, password, security question and answer.
They can be update by using the buttons at the left side panel.
What can I do if I forgot my password?
Click the link of "Forgot Your Password?" in the Login/Register Page, then follow the instruction to reset your password.
Or, you may contact our Customer Service to reset your password.
Tracking Service
How to view my RFQ?
Click the link of "Tracking Service" from the menu bar "Services" or at the footer to enter the page for tracking.
Enter your RFQ# and email, then click the button at the right end to retrieve your RFQ information.
How to tracking my package status?
Click the link of "Tracking Service" from the menu bar "Services" or at the footer to enter the page for tracking.
Enter your package Tracking# and select the correct carrier, then click the button at the right end to retrieve the package tracking information. The package tracking service is provided by 17tracking.
Or, go to the carrier's official website and follow its instruction to tracking your package.
Send Message
How to send us a message in our website?
Click the link of "Send Message" at the footer to enter the page for messaging.
Before submitting message, please fill in all necessary information along with proper department.
After submitting message, you will get a message# for identify your message.
Ordering
How to place order?
Our team will contact you with our pricing first. If you reply with acceptance, our agent will assist you to process your order.
Once the order is ready, we will send you a notification with the package tracking number.
Can I request a quote for non-stocked/non-found products?
Yes, you can request a quote for whatever kind of products: stocked, non-stocked, or non-found in our database.
Heisener can get the non-found products (in our database) from other distributors since we have a large and stable supply network. However, we cannot grantee the product availability.
